If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 14 days of receipt.
If items do not arrive you have upto 28 days from the despatch email to inform us, after that we can not claim on any lost parcel insurance.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge.
Goods will only be accepted for return if they are returned within 14 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 14 working days for a refund to be processed.
RETURNS POLICY EXCEPTIONS
- Personalised Items - if an item has been made to order or personalised, we are unable to offer a refund unless the item is faulty or there is an error with the manufacture